Return Policy

Read our hassle-free Returns & Refunds Policy at ShopWithPappyJoe. Learn how to return items, get refunds, and understand our guidelines for damaged or incorrect products.

🔁 Returns & Refunds Policy

Our Commitment

We value your satisfaction and are committed to providing you with high-quality products. If for any reason you are not completely satisfied with your purchase, items can be returned within 24 to 48 hours of delivery. To qualify for a return, the item must be unused, undamaged, and in its original packaging.

Return Process

To initiate a return, please contact our customer service team through the contact form on our website or email us at support@shopwithpappyjoe.com.ng. Include your order number and the reason for your return. Our team will guide you through the process and provide a return shipping label if applicable.

Refund Process

Upon receiving your return, our quality assurance team will inspect the item. If approved, refunds will be processed within 5–7 business days to your original payment method. Please note that delivery costs are non-refundable unless the return is due to our error (damaged product, incorrect item shipped, etc.).

Special Conditions

For items purchased during special promotions or sales, please refer to the specific terms mentioned at the time of purchase. Some limited edition or clearance items may be marked as final sale and are not eligible for returns.

Important Note: All returned items must be in their original condition with tags attached and original packaging intact. Items showing signs of wear or use may not qualify for a full refund.

Need Help?

We strive to make your shopping experience as seamless as possible. If you have any questions about our return policy or need assistance with a return, our customer service representatives are available Monday through Friday, 9 AM to 5 PM.

Email: support@shopwithpappyjoe.com.ng
Phone: +2347015497831, +2347056717958